Blog / Drop Ship FAQ

Dropship - Frequently Asked Questions

Dropship is an innovative method to get your supplies delivered, below you will find the most frequently asked questions for dropship service. 

Dropship is a service we now offer where your supplies will be shipped from our contracted wholesaler directly to your home.

Please reach out to us for a tracking number. Ask us about tracking notifications through email.

Your package will arrive in 1-3 business days.

All 5 boroughs (Manhattan, Brooklyn, Queens, Staten Island, Bronx) and Nassau County.

No. UPS will provide a confirmation as proof of delivery.

We currently dropship enteral nutrition and incontinence products. We will look to make more products available in the future.

 

Certain items such as wheelchairs, hospital beds, and rollators require installation and special handling. They will be delivered by our in-house technicians.

 

Custom fitted items will require an appointment with one of our certified fitters and cannot be drop-shipped.

If an order is incomplete, missing, or late, please call us from our Contact Us to resolve the situation.

Please provide us your new address and we will gladly reschedule the shipment.

Please bring your unopened product to one of our surgical supplies branches and we would be happy to exchange. Due to safety protocol, we cannot accept any opened or used items.

 

Our Surgical Supplies Branches:

Manhattan

  • · 25 Bowery, New York, NY 10002 
  • Monday – Sunday 9 AM – 6 PM
  •  
  • Flushing
  • · 36-22 Main st, Flushing, NY 11355 
  • Monday – Friday  10 AM – 6 PM
  •  
  • Brooklyn
  • · 6402 8th Ave Suite 203, Brooklyn, NY 11220
  • Monday – Sunday 10 AM – 6 PM

You are welcomed to visit one of our Surgical Supplies locations to pick up your supplies.

 

Our Surgical Supplies Branches:

Manhattan

  • · 25 Bowery, New York, NY 10002 
  • Monday – Sunday 9 AM – 6 PM
  •  
  • Flushing
  • · 36-22 Main st, Flushing, NY 11355 
  • Monday – Friday  10 AM – 6 PM
  •  
  • Brooklyn
  • · 6402 8th Ave Suite 203, Brooklyn, NY 11220
  • Monday – Sunday 10 AM – 6 PM

If you do not find an answer to your question, please contact us at (212) 966 – 4420 for more detail.

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