Back to listings
Patient Care Associate (In-Store)
Surgical Supplies - Manhattan

25 Bowery, 
‍New York, NY 10002

Posted
January 26, 2026
Experience
Minimum 1 Year
Working conditions
In-Office
Employment Type
Full Time / Part Time
Salary
$18 - $22
We are seeking a friendly, reliable, and customer-focused individual to join our vibrant team. If you enjoy helping people and thrive in a fast-paced retail environment, we’d love to hear from you! The associate ensures accurate, compliant billing and recordkeeping while supporting the organization's operational workflow.
Key Responsibilities

Responsibilities and Duties:

• Verify private insurance, Medicare, and Medicaid coverage, ensuring compliance withbilling requirements.

• Process patient intake forms and required documentation for product or service delivery.

• Maintain complete and accurate patient records for billing and reimbursement purposes.

• Prepare invoices, route delivery documentation, and monthly financial/operationalreports.

• Process and track reimbursement claims (manual or electronic) in accordance withcompany policy.

• Maintain rental files, including Medicaid coverage verification and monthly follow-up onpending patients.

• Input and manage data across multiple systems; generate orders, invoices, statements, andreports.

• Communicate with physicians’ offices and referral sources to obtain authorizations, prescriptions, and supporting documentation.

• Identify and escalate issues that could affect timely or accurate reimbursement to theOperations Director.

• Assist with driver route planning and back-office support for daily deliveries.

• Participate in in-service trainings and compliance meetings to remain current onregulations.• Perform additional administrative duties as assigned.

Requirements

Qualifications:

• Education: High school diploma or equivalent.

• Experience/Skills:

o Prior experience in medical billing, insurance processing, or healthcareadministration preferred.

o Proficient in data entry and computer systems; detail-oriented with strongorganizational skills.

o Strong written and verbal communication skills for coordination with internalteams and referral sources.

Physical Requirements:

• Ability to remain seated and perform computer-based tasks for extended periods.

• Ability to lift up to 15 lbs. occasionally for filing or record management.

Training & Compliance Requirements:

• Ongoing training in HIPAA, infection control, Medicare billing compliance, fraudprevention, and documentation standards.

• Satisfactory completion of annual performance evaluations and compliance updates.

What We Offer

We offer a stable and professional workplace with clear systems, supportive leadership, and opportunities for long-term growth within a healthcare-focused organization committed to operational integrity and doing things the right way.

Full-Time roles are benefit-eligible.

Email resume to hr@nymannings.com